Bought an expensive SPF product of almost £40 which is completely unfit for use. Left a very visible and unsightly blue-grey tint permanently to the skin after being applied as per the instructions. Nowhere in the product description was it stated this product is not suitable for skin of deeper skin tones. Expressed my dissatisfaction to customer service and so far they have been unhelpful. I would simply like to return the product for a refund given that it clearly is not suitable for darker skin tones. I have experienced better customer service with other retailers and certainly would not purchase from Look fantastic again nor would I encourage you to. They clearly do not care about their customers with darker skin tones. I am wishing to hear back as to how they will resolve this issue and refund me.
10 months ago
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