The customer service is absolutely shocking. I purchased any eye crème. When it arrived, it had an overpowering, rancid smell. It was clearly old and out of date. I messaged customer services, they replied asking for the expiry date, batch number and a photo. I have advised several times since that the pot of eye crème does not have an expiry date or batch number. I am also unclear why they need a photo when my complaint is about a smell. I have asked numerous times for a refund, but they keep ignoring this request. The last message I sent was 24 hours ago and I have not received a reply. I will be reporting via as many avenues as possible. What I received was not as advertised, and because the item is faulty, I am entitled to a refund that they are refusing to give. Worst customer service I have ever experienced - AVOID this company. If someone offers a product cheaper than anywhere else, there is a reason for this, and in this case, I have been sent old, gone off, shoddy stock.