I made an order 12/11/24 and on 30/11/2024 I still don't have the said item! Customer service is automated AI. You get nowhere with it. The box has now been sent three times and returned three times. I asked to have it delivered directly to my home since Royal mail are incapable of delivering it to a shop, as a gesture of goodwill for the inconvenience it has cost. More AI 'we are happy to give you a refund', even though I want the box!! They make it sound like they are doing me a favour by giving me a refund but they need to give me a refund as I never got the box. Useless customer service they don't even read the message where I asked for direct answers. I give up!!