I ordered a replacement for a faulty item from Lookfantastic, but instead of sending it to my correct address, they sent it to a family member’s address — someone I am currently having personal issues with. This careless mistake has caused me significant distress and frustration. Despite providing the correct address, the company failed to double-check and correct the delivery details. Their customer service has been slow to respond and hasn’t offered a satisfactory solution yet. I expected better care and attention from a well-known company. I hope Lookfantastic improves their processes and communication to prevent situations like this from happening to others. This is disgusting I won't ever use them after this ..and they are trying to blame me saying this was the address on my last order ! No it wasn't and I proved that .