I placed an order yesterday morning. Just 1 minute after placing it, I realised I did not want it. So I emailed customer services, and also called them directly to tell them I wanted to cancel the order. They reassured me it was in process. I sent another email at 6am today requesting a confirmation that the order was cancelled. More than 24 hours later I received an automated email that my order was despatched which I did not want! Look fantastic also took my money from my account without my authorisation! The manager was very unhelpful and non apologetic, stating that cancellations are not guaranteed and refused to issue an immediate refund! They want me to wait for the order I did not want to arrive, and return it back to them, before I can have the money back they took without my consent! Shameful! Awful and inept customer service! Do not trust.