I would recommend buying your products from higer end, more professional sites such as Cult Beauty. Look Fantastic have a poor and slightly dubious customer service model. Over half of my product (Dermalogica cleanser, £55) leaked out during the post. After a frustrating experience with their messaging service, I was offered a 30% refund as a 'goodwill gesture'. As though they were doing me a favour by partially rectifying a mistake that was beyond my control. I strongly recommend not using this company.
5 years ago
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