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B Fernandes
Worst company ever. Don't buy from them at all.. I placed an order from them and they did not deliver I read some reviews and took action immediately I contacted them for a refund and cancellation of my order which they refused so I contacted citizens advice and got told I had rights as a consumer in requesting cancellation if my items were not shipped or if they were shipped I had 14 days or sometimes up to 1yr and 14 days to return them I had two options contacting my bank and requesting money back or contact them again requesting cancellation if they still refuse them send them a letter requesting cancellation keep a copy of that and they had 10 days max to reply if they didn't we'd be going to court. I don't play with my money especially if I am being ripped off. My order was pending for more than 4 days despite the fact that they took the money out of my bank account same day I purchased it. Costumer service is awful.. The reseon they refused at first to cancel my order was because I had gone past the time to cancel which according to them was 15 mins from purchasing.. Lol jokes... I told them I spoke to citizens advice and I knew my rights as a consumer and they could not refuse to cancel my order it was all a mess after arguing with them and threatening to take action they next morning received an email and THEY FINALLY CANCELLED MY ORDER AND I GOT MY REFUND. Take action go on citizens advice website and read about your rights as a consumer.
5 years ago
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Lookfantastic has a 1.3 average rating from 1,418 reviews