AVOID!! I placed an order for several items, a couple were to be Christmas gifts. It was meant to be Next Day Delivery, in time for Christmas. Still waiting and none the wiser if and when my order will actually turn up, as Hermès are the couriers. However Look Fantastic don’t seem to care either. Really poor customer service. When you do manage to get through to them, they are clearly eager to fob you off by saying it should arrive shortly. No follow ups or updates whatsoever. Wish I had read reviews before spending my money with them. I will not order from them again.