Such terrible customer service... I ordered two products at beginning of April... nothing had arrived by May 1st which was when they said they would be here by. I confirmed the delivery address as they asked... but with a tiny difference between the one I put on website... one included flat number and other not... for context I live in a residential school so all deliveries go to office regardless! They told me because the addresses don’t match exactly that if the product doesn’t arrive it’s my issue, not there’s! I started the process to take them to the consumer council and suddenly my product turns up... I do not understand why they didn’t contact the delivery company and find out what was going on in the first place... it’s clear that is was in the depot or I would not have got it so soon after they found out I had started a formal complaint.... what a lot of effort for two hairbrushes... I will never order from them again.