I recently received an order where one item was missing although half of the packaging for the product was there - the bottom half of a box for an expensive serum. I spent hours, via messaging, trying to get a replacement. I uploaded photographic evidence, then was asked for more but apparently they couldn’t see the file And therefore couldn’t proceed. After four hours of getting nowhere I’ve resigned myself to accepting I probably won’t get my replacement, absolute bunch of crooks. Don’t even think about ordering from them.
4 years ago
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