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Joe
Avoid at all costs. Breach consumer rights and offer no protection of delivery of goods. I ordered over £350 worth of GHD equipment as a present with next day delivery. Despite giving no authorization for the parcel to be left in any “safe place” the parcel was left outside. Which in turn was stolen. I raised the non delivery on the same day but after over a week of back and forth with customer services I was told yesterday I would receive a refund to only receive an email today revoking that and stating they are satisfied the parcel was left in a “safe place” outside my property. I have spoken with citizens advice who have confirmed my rights regarding this and the fact it is a breach of consumer rights and their contractual obligations to deliver the goods securely. Customer service are at a shocking standard and simply put there is no Care for the customers. I have now raised a formal complaint with the business and it is my understanding they are unwilling to use an ADR/ODR complaints resolution service. Trading standards is the next step
4 years ago
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Lookfantastic has a 1.3 average rating from 1,420 reviews