Avoid at all costs. Breach consumer rights and offer no protection of delivery of goods.
I ordered over £350 worth of GHD equipment as a present with next day delivery.
Despite giving no authorization for the parcel to be left in any “safe place” the parcel was left outside. Which in turn was stolen.
I raised the non delivery on the same day but after over a week of back and forth with customer services I was told yesterday I would receive a refund to only receive an email today revoking that and stating they are satisfied the parcel was left in a “safe place” outside my property.
I have spoken with citizens advice who have confirmed my rights regarding this and the fact it is a breach of consumer rights and their contractual obligations to deliver the goods securely.
Customer service are at a shocking standard and simply put there is no Care for the customers.
I have now raised a formal complaint with the business and it is my understanding they are unwilling to use an ADR/ODR complaints resolution service.
Trading standards is the next step
4 years ago
Lookfantastic has a
1.3
average rating
from
1,420
reviews