I booked a short stay parking at Heathrow airport which advertised a shuttle bus to the airport . so a park and ride service... I got to the hotel parking and unloaded the car , zero signs of where to pick up the bus . so walked into the hotel to find its being used as a immigrants housing now and not a hotel. The guy on the door said no buses come to the hotel and i was to get a taxi to the airport. i contacted the number advertised on on booking to be told no buses have been working for over a year. i ended up getting back in my car and using the very expensive short stay cap park . i contacted Looking4parking customer services whom have been a disgrace. they have chnaged their story about bus service 3 times. stating its advertised that no buses are working, then changed it to saying there is a bus service.. then saying you have to pay for a public bus. they dont care and i have requested over 6 times for a refund which they are point blank refusing. DON'T USE THESES pay and little extra and use a better company .