“Avoid! Avoid! Avoid!
Made a reservation for parking a car from December 16 to December 26, I was given the amount, I decided to pay it because I liked the price, when I already started paying and made the payment, I received confirmation that the dates of my parking were from December 26 to December 26, I can’t change anything back there is no connection with this website and there is a lot of spam coming from them.
After reading other reviews, I realized that I am dealing with cameras with scammers and now I am trying by any means to try to return my money to the Revolut card, if this does not happen, I will write a complaint to the police, I don’t know how this company can exist legally?!
And I don’t understand why Google continues to give us this website on the very first page in the first row and not in don’t check the Bad reviews about this company and the fact that this company has Google scams in which case they themselves have scams!!!”
“Useless
Useless! Once we paid our money we had nothing. No confirmation, no contact - nothing. When we got to airport - nothing!! So we had to at last minute find somewhere else to park the car. Luckily the bank refunded our money.”
“EVERYTHING WRONG THE REFERENCE AND EMAIL WE WERE SENT ALL OF THE SUDDEN DO NOT EXISIT PAID PLUS BOOKING FEE WILL BE CONTACTING MY CARD FOR A REFUND AND LET THEM DEAL WITH THEM TO GET THE MONEY BACK”
“Extremely Rude Staff - Will never use Looking4Parking again.
I accidentally went to the wrong jetty at Airlie Beach.
When the guy dropped off our car, he went off his head at me.
I even offered to pay for his inconvenience.
There is no need for anyone to ever be that rude.”
“Used this company to book parking for Liverpool Airport. Arrived to find the car park closed, none of the numbers on the confirmation email worked and had no alternative but to book another on the spot at a charge of £163.99. Contacted customer services on return to be told they had emailed me to advise of this months earlier and had changed my booking. unfortunately this had gone into my spam and I hadn't seen it. They claimed to have emailed me 24 hours prior to departure and sent proof of this. This proof showed an email sent 4 hours after my departure. They should have a better system in place if a booking is changed by them, ie read receipt required or contact by phone as number is required on booking. Half hearted apology, but basically saying it was my fault , not sure I can be blamed for not reading an email sent 4 hours after my departure. Told no refund, £163.99 out of pocket. Lesson learnt, won't use them again!!”
“will take your money even though drop off and delivery times they are not open and will never repay your booking fee. Just disgusting morals and care”
“I booked parking for my son for 6 days at Cambridge Hotel, Gatwick Airport from 14th - 20th August 2024. Looking4Parking was the website used to make this booking.
The car was scratched while parked at Cambridge Hotel, Gatwick Airport. The damage was first seen immediately upon arrival home on the 20th. It was reported at that time and photo evidence was supplied. One image is attached showing this damage.
Looking4Parking has denied any responsibility claiming that any blame rests with Cambridge Hotel and, despite being copied in on all e mail communications, Looking4Parking has rather washed its hands of the matter and has remained silent after advising that it does not share any damage responsibility.
My son and I have each written to Cambridge Hotel about the matter and I have also made a call to try to get the name and contact details of the person responsible for handling issues such as this. This information has not been supplied and we have been left with having to write to a general e mail address which is less than satisfactory. Looking4Parking has been asked to use its bargaining power to try to get Cambridge Hotel to cooperate with us to resolve the matter but it would appear that it has not done so and is basically happy to pocket the car parking fee paid to it and wash its hands of the matter.
I have made 5 separate requests in writing to the Cambridge Hotel for it to provide me with CCTV footage showing my son's car entering its car park on 14th August and leaving its car park on 20th August since this will obviously establish that the damage caused to the vehicle happened while the car was parked at the Cambridge Hotel. Cambridge Hotel has not complied with these simple requests.
Based on our experience and this honest summary of matters, I would not recommend using Looking4Parking or Cambridge Hotel as a car park booking agent and car park provider at Gatwick Airport. To date, neither company appears to be interested in investigating the legitimate complaint, resolving the matter in an honest and fair way, engaging in any relevant dialogue and delivering customer satisfaction.
There are plenty of airport car parking choices available to consumers and I would suggest that you shop elsewhere if our experience is anything to go by.”
“Tried to use the Looking4.com, transfers.
Filled in all the boxes.
Went to tap the search box, and nothing.
Didn't work, waste of time. No customer service. First & last time I bother with them.”
“SCAMMERS!
SCAMMERS! DO NOT USE THIS COMPANY! We booked parking at Southend airport through Looking4.com. We got an official-looking confirmation via email and paid roughly of just under the going rate for a 2 week holiday/car park stay at ‘SACP’. We thought no more of it until we arrived at the airport for an 8am flight with a toddler and our young son, following the full address provided by Looking4.com in the satnav, we found the signs for ‘SACP’ and as we approached the airport, we were lead into a derelict industrial estate. We arrived at a gate with an old rusty ‘SACP’ sign on it but it was fully padlocked and the ‘car park’ was locked and empty, bar two smashed up cars in the lot. Upon speaking with a neighbouring mechanic business we were informed that the lot we were directed to had not been used for airport parking in ‘about 9 months’, and we were not the first to turn up there unawares. In a panic we tried to call them but the one number I could find was ‘disconnected’. I then sent 4 emails to the company that were completely ignored. I eventually got a reply a week later from somebody spelling out their terms and conditions and absolving themselves of any responsibility for what happened. No explanation, no attempt to find out what had gone wrong, just three emails from three separate people with the same blanket response - ‘we are just a comparison website’ not our problem or our fault’. I feel sorry for any other family that used these rogues. Disgusting thieves that just take your money then effectively ‘block’ you.”
“Never ever use them. You have to pay them a booking fee and the you must pay at the airport again for the company who pick up your car SCAMMERS shame on you”
“Everything. Booked Jetparks thro them and went into administration and did not show up at 4am in the morning and left us stranded, be careful out there I lost money in the end”
“I recently had an unfortunate experience with Looking4Parking's customer service team that left me feeling extremely disappointed. Despite reaching out to resolve a booking issue in a timely manner, I was met with dismissive and unhelpful responses.
The lack of accountability and professionalism displayed by the customer service representative, Rachel, was particularly concerning. Her final communication effectively closed the matter without addressing my concerns, leaving me feeling unheard and disrespected as a customer.
I believe that good customer service is the cornerstone of any reputable company, but unfortunately, my experience with Looking4Parking fell far short of this standard. I hope that my feedback prompts a review of customer service practices within the company to ensure that other customers do not encounter similar frustrations in the future.
Overall, my experience with Looking4Parking's customer service has been deeply disappointing, and I would caution others to be wary when engaging with their support team.”
“SCAMMERS - DO NOT USE - DID NOT SHOW UP
Paid the online fee - voicemail was full - not one answered the phone and did not show up at the airport.
I had to pay £115 to another company as was desperate not to miss my flight.
17 days later, I still have not received a refund.
I will report to the police as scammers.”
“AVOID AT ALL COST - SCAMMERS
Ref: L4P-1-6460970
Did not answer their phone - voicemail was full - left several messages with no
Reply.
Arrived at the airport and they were not there to greet me.
Extremely stressful situation with the worry of missing my flight.
Found another company who charged and
Extortionate fee.”
“Seemingly you must read over 1800 words of the terms and conditions BEFORE booking, so please allow time to do this. They will NOT refund a so called £2.99 booking fee, even though this seemingly non refundable fee is never mentioned except in the full terms and conditions. As the booking was made on a tablet it was not even clear this had been added, as the £2.99 is not on the initial search, and is added as an extra just before payment is taken. I would recommend you go elsewhere when booking parking.”
