“My car was not delivered to the collection point, despite the fact that I called 20 minutes earlier, I had to go to the other end of the parking lot to pick up the car. When I came there was no one at the table, after a few minutes a man came out of the car in front of me and gave me the keys and showed me the where the car was parked. THe driver's seat was set to lying position, the heating was set to 28 degrees Celsius and the airflow was set to maximum. Then I noticed that I had much less fuel than I had when I left my car. Also the dash am was turned off (the cord was pulled out of the socket). I paid £30 for all this pleasure. I rate this company's service very low and will never use their services again.”
“They couldn’t have been more amateur if they’d tried. Firstly, the site was almost impossible to find. It’s down an unlikely alleyway with no signs until you actually arrived. The office is tiny, no facilities, overflowing bins and generally dirty. Needless to say, they couldn’t find my booking until I showed it on my phone.
It’s not a proper car park & you just have to drive around the tiny site looking for a space or dump the car in front of others.
The transport to the airport is an old Galaxy, no help with the luggage. They also follow that annoying practice of charging all parties being transported (3 in our car) the £5 levied by Heathrow per vehicle. Per vehicle, which means they took £15 for our one visit. Rip off. Guy took no notice when I made this point to him.
Return: waited 30 minutes in the rain before finally being picked up. Guy had no idea where our car was and we were told to wander around with the remote key until we found it, in the pouring rain!
Basically, avoid if you possibly can.”
“On 22 Sept 2022 we could not get to Birmingham airport on time due to chaos on the motorway. We had to return home and lost our entire holiday. We contacted Looking4Parking via special delivery letter to Birmingham. They replied saying they would cancel our booking for the return parking and refund the amount. After not receiving anything I contacted this company by letter - 3 times - and by email. The email reply from them was terse saying they did not accept cancellations by email, letter or phone! How else could one cancel!!! I never received any replies to my many letters to their head office. Needless to say they added a very sour note to our long awaited and missed holiday and of course all our friends and family know about this experience and are frequent air travellers.”
“a company without a phone number or an address.
would you take the risk ?
Ive took it, and it happen that my flight was cancelled.
guess what ? no phone number to contact, no address, just an email which they say it will repsond in 72 hours.
shocking, never again !!!
how can this company legally exists without a phone number ????”
“Cette société n'est pas honnête, nous avons réglé 80e le 14.10 pour notre parking.
Nous N'AVONS JAMAIS reçu les emails de confirmation, après contact avec Ryanair, la même....
Nous avons décollés le 24.10 et avons du reprendre un ticket pour mettre notre voiture au parking.
Et là, magie, nous recevons un mail à 14h alors que nous sommes déjà à Helsinki avec les codes .
Nous les informons que nous ne sommes donc pas sur le bon parking, puisque nous n'avons rien reçu.
Ils ne peuvent rien faire , il faut régler à nouveau le parking pour sortir notre véhicule.
Si nous n'avons pas de solution d'ici vendredi nous verrons avec notre banque ce qui est possible contre cette société, car à lire les avis sur Google, TripAdvisor ect nous ne sommes pas seuls”
“Paid my money, did not turn up, had to make other urgent plans for my car
Tried several times to get a refund They are just ignoring me emails
DO NOT USE THEM EVER..........money grabbing grubs”
“Do not use this company, booked and was now ready for airport in a few days time. only to discover when we arrived at chosen carpark they said we weren't booked in.bearing in mind you have limited time prior to flight this left us to find alternative parking .First 2 parking full and this left us no chose to go into a carpark at airport that cost 176 pounds. A massive bill to us . As it turned out the same day we bookined through looking4parking they cancelled the same day. What is the point of ghis greedy company they don't care about your airport situation just there money. No way to treat customers.
Will never use again and I would urge other to only book directly with carpark.”
“Don't use this company to book your parking. Go direct to the car park operators. This company robs you. We booked with them for Flying Scot car park. Unfortunately our flight was cancelled on 16/09/2022 due to France Airport Controllers going on strike for 24 hours. so when I asked for a refund I was refused pointblank. We would have re-booked when we were given
another holiday, probably within the next few days. We are pensioners so because we lost money we will go directly to the car park operator at least they give you a voucher under these circumstances. So beware if you have any travel disruptions they have no mercy.”
“I booked something and then 1 minute after I did I realised it was the wrong thing. I contacted this company and the car parking business within 5 minutes of booking to note them of this and to get a refund. They weren't willing to refund my money and literally did nothing but yet still took my money! No customer service at all or consideration for honest mistakes.”
“Absolute nightmare to deal with don't use them. Paid for meet and greet at Luton Airport, no confirmation email received detailing telephone numbers required for the service. No contact telephone number for the customer service department just email. I have had to pay for parking elsewhere and I am currently trying to claim my money back via PayPal.”
“A very satisfied customer and my first time. Pick up on time and so was the drop. I would definitely recommend to others. Friendly service. Thank you 😊”
“Used this company. Driver constantly phoned asking why I was late. (Road works) After picking up the car 117 miles extra on the clock. Passages sit moved forward. Child locks used. Only reason for move seat forward to allow for child seat in the back. I take the car had be used”
“I, and many others, rang on landing, (11 times for me) as requested, for our cars to be brought to the relevant car park. Cutting a very long story short, our collective calls were cut off midstream, the man on the phone swore unreservedly to customers and cut their calls. It took 4.5 hours for many cars to be brought to us, despite constant asking of drivers picking up other vehicles, to take our reg numbers and find our cars. The swearing man eventually went home, leaving the next one to clear a 2 hour backlog! I won't be using them again1”
“I paid £210 to use 'Looking4Parking Priority Meet & Greet' and went through 'Top cashback' to get 30% back, but have not recieved anything as Looking4parking said I didn't go through Top cashback. I know I did as I use Top cashback all the time and certainly would have gone through them. So will try finding another company in the future”
“I Booked Meet And Greet Stansted Airport , I Arrived Back Today 9th July , Only To Find A Broken Interior Rear View mirror On The Floor , I Would Have Expected Some Sort Of Communication From The Reception Staff Explaining What Had Happened , But There Was Nothing Mentioned.. I Would Have A Thought If Something Was Damaged At The Very Least An Apology But No Mention .. So I Definitely Will Not Be Booking With - Looking4 Parking.com Ever Again , Completely Un Professional Service Very Annoyed !! ..I AwaitYour Response!!!..”
“Called to advise we would be at car collection meet and greet point to be told its cancelled as yard is closed !!!!!!!! This was at 2.30 AM with 3 young children sleeping in the back of my car.... Offered no solution and was totally disinterested in our situation..... No cancellation email received and cannot contact anybody regarding a 55.00 refund.... AVOID AT ALL COST!!!!!!!!!”
“Booked parking via Ryanair, never received a confirmation email. Tried several times to get in touch via email as the phone number does not connect. Had to pay for parking via Travel Counsellors which was perfect. I have now been told they can’t find my booking so I will get no refund.”
