“I would like too say a big thank you to the carpark attendant who put a piece of plastic cover on my drivers side window t protect it from the elements as I had left the window open. Great service.
L4P-1-2451015”
“Booked at Leeds Bradford airport meet and greet. Car looked like it had been thrashed through a field, mud and hay all up outside, car had just been valeted day before we dropped it off, mud everywhere in footwells, all mirrors and seats altered. Suppose to be parked at the airport yet done 24 miles!! Won’t use and wouldn’t recommend.”
“I, and many others, rang on landing, (11 times for me) as requested, for our cars to be brought to the relevant car park. Cutting a very long story short, our collective calls were cut off midstream, the man on the phone swore unreservedly to customers and cut their calls. It took 4.5 hours for many cars to be brought to us, despite constant asking of drivers picking up other vehicles, to take our reg numbers and find our cars. The swearing man eventually went home, leaving the next one to clear a 2 hour backlog! I won't be using them again1”
“Never ever book with this company. Upon pick up of the car the driver handed over the key and pretty much disappeared. This did not give us the chance to ask him about the bag of change (£10) that was STOLEN from the car, or the scratch on the side. When we rang to complain we were told they take no liability and hung up. I have no idea why Gatwick let this company operate on their premises, they are beyond belief.”
“Avoid this company would never use again. Was left waiting 2hours for our car at London Heathrow, phoned we landed and told car would be dispatched and on way 2 hours later after several phone calls ,given different numbers to phone,to find out were car is just going through to answer machine. They do not even deserve 1 star .”
“A terrible service at Luton - we won't be using them again.
Be aware of the hidden charges - we were asked to pay £2 each on arrival at the airport to cover the cost of dropping us off. On the return journey, we were asked to pay £5 each. The customer should either be notified of these costs in the confirmation email, or (preferably) these costs should be included in the car rental fee.
We found the staff to be hostile and dispassionate, and I felt very uncomfortable. The staff do not give you an explanation of anything unless specifically asked by a customer i.e. you will be picked up in zone E, and to avoid an additional fee, you need to first drive up to the top floor past the camera before you exit the car park.
Lastly, the email instructions do not properly match up to the service, i.e. you do not need to hand over your car key to the staff.”
“Absolutely shocking company and obviously no customer services as nobody answers the phone or replies to e-mails have been informed thro website that the 4 bookings I made with them this year do not qualify for a refund ( over £250 ) REST ASSURED I will never use this company again and I suggest anyone reading this review to boycott them as well
M Caven”
“Wish there was an option for 0 stars. Absolutely appalling that this company can still run. THIS IS A SCAM - THEY HAVE STOLEN OUR CAR. Not only did they steal the car, they rang multiple times with threats and bribery whilst laughing down the phone. Appalling.”
“Used them many times before but disappointed at their current stance. I offered to leave my monies with until my next booking as my flight was cancelled but they made me cancel and pocketed £11 of mine in the process. Surely in business terms they would have been better giving credit vouchers and keeping money in the pot but opted for a quick few thousand £11 pounders.”
“I have tried calling no answer and also on your website i did mange to cancel my parking for 2 weeks 72 hrs before I was due to travel as the government said no unnecessary travel
You have now said you will not refund the parking money day light robbery in my opinion you should refund everyone people will have long memories and will not use you No refund”
“Used them for meet and greet at Birmingham Airport on 9th March. We were emergency repatriated from Spain due to corona virus early and contacted them to let them know straight away as we were traveling home the next day and they said it was not a problem. Followed instructions when back in Birmingham Airport and went to pick up point to find that our car had been stolen. They even, using the very mobile phone number that is given to contact them, phoned me on 4 occasions to take the wet. All info passed on to Police. Do not use”
“Had to cancel due to Coronavirus situation and they have deducted £9.50 CANCELLATION fee. An absolute disgrace. Should have they’re knuckles wrapped.”
“we 'were' going to fly from Luton to Krakow out on 29 March and back on 6 April. went through Looking4Parking - they were not the cheapest, upper middle range. Paid £47.84 (not cheap) because of health concerns - wife had recently suffered Sepsis and with this Covid19 thought best. cancelled our flight. Have been reimbursed for hotels in Krakow, Wrocklaw. BUT seems I did not read 'THE SMALL PRINT' it's after sat nav, From M1 and additional info 7th line down small print "this booking cannot be cancelled.... Bloody rip off. £47”
“Dont use them AT ANY COST , My personal belongings been stolen from my car ,while i have parked at Luton looking4parking ,i wrote them complain letter ,and they dont respond ,i think they are selling your stolen goods afther thats why their prices are so cheap”
“Absolutely terrible...They were not there to collect my car, waited 10 minutes, and a guy turned up in jeans and Jacket. No uniform or ID, just a piece of paper with my name on and car details!
On returning to T5 Heathrow called them, as per their instructions, 15 mins before but ended up waiting 1 hour for the car to be returned! Struggled to contact them, just a nightmare.
Just another guy in jeans and jacket returning the car (no uniform) gave me the keys (no apology, he didn’t care) and left quickly.
On getting in the car I instantly knew that something wasn’t right (although managed to get home) took to the garage the following day and the spring and ball joint were smashed to pieces costing me £150.00!
DONT NOT USE THEM THEY ARE COWBOYS.”
“Had the worst experience of my life could not believe being being subjected to racial abuse for booking for a service with my money and being denied the service at Heathrow T4 when I arrived to drop of my car I was asked to pay an extra £15 I cash when I asked why I was hurled racial language and they refused to take my car ; had it not have been to the helpful staff at Heathrow T4 I would have missed my flight and they even said I was one of many suffering the same. I recommend never to use them.”
“When arrived at heathrow phomed when told to in advance . Couldnt find our booking had to phone twice more waited 45 minutes for meet and greet. Would not recommend as we paid extra for this. Also on return phoned in ample time had to wait a further 30 minutes for car to be returned. Whole point meet and greet is they are there ready. Totally disappointed would not recommend paying for meet and greet”
“L4P-1-3950812
Bad experience with their park and ride service on my return to UK on 25/02/2020. I rang their contact number several times with no response. I felt tired or ringing them and I decided to use Uber from Heathrow terminal 2 to their office and I was charged £25.26
On my arrival at their office. The guy at the reception told yeah their contact number has changed and a text was sent out to notify all customers which I did not received. I spoke their manager which she mentioned her name as (Kan). She promised to refund the money I paid for Uber and requested that I should emailed her Uber receipt which I did as soon as I received it via email. After I left their office then someone from their office started sending some text messages of changes to their contact number as claimed earlier.
I emailed Kan and sent messages to them on 26/02/2020 and no one has respond and kept silent. I realised that this people are not capable and not up to standard enough to provide services they charged me for and people should be very careful and consider use another company instead of Airtime parking .”
