“If I could give minus star I would
Arrived at the site ,very badly signposted,
2 guys took us to Stansted in a car, no masks worn .
On our return we rang them , left message walked to blue area as instructed, rang again was told to go back to airport as they only had one car and were very busy, they would ring us.
No call and several calls from us later they said they would meet us in our car .
We had been waiting for 1 1/2 hours and had travelled for 12 hours .
Went to area C but no car ,more calls and he was parked over road.
Could hardly speak English but mumbled sorry,walked off ,we had to pay £7 to exit airport!
We could have booked parking at airport for same money!”
“It s unacceptable to not been able to talk with customer service and mail them as well all the mail are faulty I amend my booking for 2 days less and no refund made in my account.
worse customer service ever”
“Be aware. They cancelled my booking as their partner car park closed. So instead of providing with an alternative parking for me they canceled and now price is 3 times higher as I booked in advance to have a better price. So be warned”
“How can you not be entitled to a refund when it isn't your fault your holiday has been cancelled?? Absolutely crazy will not being using this company again. I understand I booked super saver, however its out of my hands that its been cancelled!”
“Don't book with them, my flight was cancelled, I tried to cancel my park booking, was refused, tried to change the dates and was refused as well. At least with the pandemic situation should exist more flexibility.”
“Think twice before using Looking4Parking,they offer no help or support when your holiday gets cancelled due to covid, they will keep your money and offer no refund or help. before ruining your holiday think is it really worth it for a few ££ saved. Look else where and don't book with Looking4Parking”
“30 September 2020 and January 2020- our vehicle wasn't cleaned at all . Twice now.....Pity the windows were dirtier than 4 days before we left it in their care!”
“Due to Covid 19, our flight was cancelled. I contacted Looking 4 Parking - not easy to do, and cancelled airport parking as we were no longer flying, through no fault of our own. Looking 4 Parking charged us almost a third of our fee as a cancellation charge ! Unable to contact them to discuss so wrote a letter which they have totally ignored. Very rude ! Will not use again ever. They are now offering free cancellation to new bookings, quite insulting really.”
“L4P Customer relations are non existent and following trying to contact them and getting no answer via phone,also it’s a bit concerning that some customers get a full refund and some of us do not following cancellation by airlines and advice from government.
The principal is if you do not provide a service you should refund all including booking fee definitely will not use this company Ed Hill”
“Bad bad bad!
After couple of emails I asked for my money to be returned because my flight was canceled due the situation of coronavirus. Obviously they refused to refund the parking charge. Very disappointed and is the first time when I have this situation with a car park company. I hope you guys get a bit more rich with my money! Disgusting company!”
“Poor customer service. Did have a non flexible ticket booked for the NCP at Birmingham airport but NCP are allowing you to change the booking due to current situation but L4P are not!”
“As already said before by many, L4P are still taking a £9.50 cancellation fee from everyone effected by cancelling even tho car park we’re using isn’t even open! Absolutely disgusting making money from people’s misfortune. DO NOT USE!”
“Never book with this company, I had parking booked at Glasgow airport for the 4th May and with all that’s going on in the world today my flight got cancelled, imagine my shock and surprise to find out that parking 4 you would charge me £11.45 to cancel my booking, what a way to run a company, got an email from them saying that they have to do this to protect there company at this time !!!!! Eh NO, you have to look after your customers at this time, or you won’t have any customers to look after, I travel 5/6 times a year and use this company, I have now cancelled all bookings with this company for future travel and will never use them again ... EVER .”
“Will not use this company refused to give full refund and charged £9.50 cancellation even though flight cancelled due to Covid19. Absolute scum anybody considering using these guys for parking give them a wide berth. No customer interest only interested in taking your money.”
“Looking4Parking are only interested in making money out of the Cronavirus situation!
My flight was cancelled after Morocco closed all airports so I had no alternative but to cancel airport parking. I was going to cancel online but it showed I would have to pay a £9.50 cancellation fee. I therefore decided to phone as I was sure cancellation fees would be waived in these exceptional circumstances.
After hours of nobody answering, I decided to email. When I did get an email back it said a refund for cancellation fee was refused! Also they keep your booking fee. I guess I was lucky to get some of my money back.
I won't be using this company again, especially after reading that people have had items stolen from their vehicles and the disgusting service people have received.
This company should be shut down. I hope they go down the pan. They have no compassion for anybody during this heartbreaking time.
DO NOT USE THIS COMPANY”
“Absolutely shocking company and obviously no customer services as nobody answers the phone or replies to e-mails have been informed thro website that the 4 bookings I made with them this year do not qualify for a refund ( over £250 ) REST ASSURED I will never use this company again and I suggest anyone reading this review to boycott them as well
M Caven”
“My flight has cancel for COVID-19 it was not my decision to cancel my parking i ask for refund or at list for voucher i can use it the next time i do make reservation for parking ,and yes i do flight over 4-6 times per year and they didnt give me anything ,thats the answer i received from them ,(The car park's terms and conditions that you agreed to at the time of booking state that these services cannot be amended or cancelled and we are therefore unable to issue a refund on this occasion)like was my fault i can not flight the days i make the reservation !!!!!!!”
“Wish there was an option for 0 stars. Absolutely appalling that this company can still run. THIS IS A SCAM - THEY HAVE STOLEN OUR CAR. Not only did they steal the car, they rang multiple times with threats and bribery whilst laughing down the phone. Appalling.”
