I booked a park and ride with looking4parking. On the dropped off date 18/02/2020 at 03:00am I struggled to find their location as it was hidden. I found 1 staff around 0:400am and he completed the paperwork and dropped me off at Heathrow terminal 2. On my return date on 25/02/2020 I followed the instruction as stated on the email and advised by the driver who dropped me off and I rang their contact number several times, the landline was busy throughout and the mobile number was rang several times no answer and eventually someone answered but kept silent and after few seconds cut it off. I was pacing up and down the airport with no other means to contact Airtime parking then I decided to book Uber and Uber driver drove me to their office and I was charged £25.26 When I arrived, I met a staff at the reception desk and demonstrated my frustration due to stress I went through to reach their office which they failed to provide. He replied that one of their sent out text message which I did not receive advising clients about changes to their contact number. Then he advised me to call their manager and I rang the same mobile number I was rang when I was at the airport and I spoke to a lady called herself (Kan) and she promised to reimbursed my extra charge for using Uber driver as it was their fault. I took my car key and I left their office. Some minutes later I started receiving their initial claimed text of contact number change. Later on that day 25/02/2020 I emailed, texted her and she has not replied as she promised. It seems she offered me the promising statement so that I can leave their office so that other incoming customer will not be aware of the negative experience I had with Airtime parking. Please be very careful and think twice before you use Airtime parking. I will never use them again and will never recommend.