Loot itself is not the problem, the incompetent courier service they use is a HUGE problem and the reason I will never buy at Loot again or advise someone to buy by them. I have been struggling 4 days to receive my parcel, no one phones me (not even the driver that has my parcel), I'm on the phone every hour on the hour between Loot and the courier company call center as there is no direct number in my area of residential for the courier service and was informed you can only make contact with the call center. It is not the job of the client to phone around and find out where a parcel is and make arrangements. I am terribly disappointed.