This company has been terrible to work with from the very start. I understand there was a pandemic but my order was placed in Dec 2020, after the postal service was up and running. It is now June 2021 and the Welcome Kit I was charged for and finally sent a tracking number for in Feb still has not arrived. I was told in March that it would be resolved and it still has not arrived. The other shipments were months late. It took days to get a response when I inquired and was simply told ‘we’re behind’. The welcome kit still hasn’t been received and I was now charged again for a membership renewal without my permission. This has been a terrible experience overall!