This company is a scam and a joke. They have overstretched their capabilities. They used to be good several years ago with timely deliveries and decent items. This is no longer the case. They promise your delivery by a certain time, but it takes many months to receive it, if they are even able to fulfill the order. It took almost a year to receive a crate from them. There are never any refunds, even if they can’t deliver what you purchased. My guess is they can’t afford to give people refunds. Loot crate needs to go out of business. DO NOT ORDER ANYTHING FROM LOOT CRATE!