I ordered a crate 3 YEARS ago November, a year and a half after I ordered I decided to contact customer service, because the shipping details disappeared when it got "in" my country, They told me my package has been lost and they will replace it, months and months went by with absolutely no information, so I contacted them again, and they told me they where out of the stock that they was supposed to replace it with and they will replace it with something else. Again, same story, then they offered to replace it again and this time they offered me a refund, I wanted a refund , they contacted me back and told me the system says that me email is wrong for my PayPal, I must confirm that its the right email and I did, and after that I have been emailing them non stop, they have gone no contact with me, so 3 YEARS I have been waiting. I DO NOT recommend them, they do not care about you after you paid!!! I want my Money back