After 4 months and 20 emails later, I finally just ask for a refund because they never even started my ordered but took my money. Not once during the multiple emails did they offer me an alternative box for the theme that I wanted. Not once did they offer me another box that they could get to me in time ​because they were having a problems with the one I ordered. Not once did they offer me as a inconvenience a piece of merchandise to keep me as a new customer. This was my 1st order with them and they didn't care. So I asked for the refund. They didn't even try to keep my business or again offer me a subscription box or a piece of merchandise to show they felt bad for not giving me what I ordered. Find another service guys not this one.