I payed for the 3 month subscription for the Harry Potter crate in March, and here we are in mid July and I still do not have it. I have contacted them several times through email and patiently waited. The most they did was send me a link to their site with a vague estimate (about a two month window) of when they were supposed to have the crate. when I would check back the next month, the estimate would just get pushed back. I finally requested a refund about a month ago, and they have done little to nothing to make that happen or even inform me of what is going on. Their customer service is terrible, and I am starting to believe this company is out to just scam and rob people. I wish I would have been able to use PayPal to pay so I could dispute this and have my money forcibly taken back. As cool as they crates look, don't give this company your money.