Their website is nearly impossible to navigate. I ordered on 06/08 and haven't heard anything about getting a shipment. I spent :20 on their website trying to figure out how to contact them. When I was finally able to send them an email they sent me an automated reply with a tracking number. I can't track it though because it says that my email address and password don't match (even after I reset my password). Nowhere on their website or FB page do they actually tell you where they are located. They do not publish a phone number ANYWHERE. I bought this subscription for my son. I have a Birch Box subscription and my daughter has an Ipsy subscription. Both work well, and I have never had an issues. If I hadn't already paid for year I would cancel IMMEDIATELY.