What went wrong? What went right I ask myself? Nothing. Not one thing was handled properly by this company. Ordered my product at THE END OF JUNE! I ordered once with Loot Crate before and had no issues and it was the perfect gift for a Rick and Morty fan who's birthday was July. Well, lo and behold, no shipping information was sent. Chased it up in August and they said issues with shirts. Sorry for the delay. Expect shipping by 15th August. That came and went, then it was "expect shipping by the end of the week." Well of course that came and went, then it was "expect shipping information from the 8th to the 31st of September". You've gotta be kidding me? Pretty sure my friend thinks I'm lying I even ordered him a present so many months ago because this customer service is such a joke it's almost like I'm weaving the most elaborate lie I could muster. Thats not all: they gave me a $5 refund when they missed the 15th August date, and apparently sent out an email offering $10 for Loot Vault as compensation. Well that email was never sent to me, merely copied and pasted in a cusomer service email with the code omitted. I actually laughed at how poorly they have thought it all through. I sent an email back saying I would like proper compensation that would not require me to deal with this company again. Why would I want another $10 to spend on their site again? I probably wouldn't see the damn order until December 2020 by the way they send out items. All customer service is ran from international countries with broken English which makes the whole company seem less legitimate by the second. Anyway to top it all off, I suddenly get a full refund from PayPal! Great I thought. Except they have literally told me (after I asked for compensation for the delay not Loot Vault credits) "We have ran out of July items. Sorry. Here's a refund". You're kidding me? You are actually joking right? So you take my money, keep me waiting for two months to tell me you ran out? The full email I recieved is below. They have completely wasted two months of my time. It is shocking. I was gob smacked that they are actually still in business. How they can take people's money and then just tell then two months after that they have simply ran out is beyond me. Do not use this company. Hi Natalie, We do apologize for the inconvenience. It seems like the crate was not shipped out due to a warehouse error. Unfortunately, we already ran out of any July Crate/Items. I have refunded you for the crate. Please allow 2-5 business days for the refund to reflect on your bank statement. Sorry for the inconvenience this may have caused you. You may use this code for a $10 Loot vault credit. Once again, we apologize for what have happened. James C. Loot Crate - Customer Support (Ps I have been told three different stories as to why my crate was never shipped - first they had ran out of T-Shirts, second was just "an issue" and lastly it was a "warehouse error". If you're going to lie to me at least make it consistent.)