order placed on 7/23 and was charged right away. Site said shipping takes up to 14 days. Nope more than 2 months later after being lied to many times, they sent partial of order missing at least 2 Anime crates and a few more items. I waited for them to ship the rest and was told if they are out of stock, I will be contacted by them. Now 3 months, still missing crates and more. They replied with a tracking of the partial order and wont do anything about my two expensive crates from the order.....they only shipped me small items. I have filed with the BBB hoping they will send me the rest of my order but I am not holding out for that based on other's experiences.