My dad got lootcrates for a bit on his account, and then when he passed they started charging my mom's account (they were divorced, and ergo separate bank accounts but my mom's was still a joint) without her knowing. When we found out and mentioned what happened, they wouldn't refund us anything and just cancelled the subscription. We were lucky they agreed to it no problem, but the fact that someone was still getting charged after he passed away was criminal. As for the actual content of each crate, it's hit or miss, mostly miss, and you can tell sometimes you're getting 'shovelware' or something that clearly no one wanted to buy, so they threw the supplies in the crates.