I had a 6 month subscription for my daughter and she asked to have it renewed as one of her Christmas presents. The 6 month subscription she had was to renew January 23 so I hit the upgrade button because they had a sale at the time and I wanted the discount. You would think that would mean that AFTER the 6 month subscription was over that the new one would start. NO...THAT IS NOT THE CASE. I received 2 boxes in December and they changed my renewal date to Dec 5 2018. I am still trying to figure the date out. I emailed customer service and the first response was that they were sorry but I should have waited until my subscription was over. I would receive 2 boxes until my old subscription is over. WHAT? That makes no sense at all. I RENEWED an existing subscription, why would I want duplicate boxes and for the subscription to end a month earlier than it should be? I told them I was not happy with this and the second email told me when I received the box, to refuse it and they would give me credit for it. Ummmm....The first email I sent CLEARLY stated I received 2 boxes. How could I refuse something that I already received and how would I know there was a problem if I did not receive it? I have looked in their terms and nowhere does it state not to renew early. I am sure that they will find another excuse to cheat me so I'm done with Lootcrate after this subscription is over. I would not have renewed this in the first place but my kid loves getting her surprise box every month even though they are coming later and later and the items are not nearly what they were when we started.