Shocking! Subscribed to loot crate for my ten year old son in Sept/Oct First two crates arrived on time with no issues. Husband had ordered Stranger Things crate too which was late but emailed customer service who were helpful....fast forward a few weeks and it's like a different company! Latest crate shipped late, tracking info says arrived in UK post office on 8th Jan. No updates since then. Checked ppx tracking and it says estimated delivery 8th Feb!!!! Emailed loot crate, no reply until 24hrs later which was automated. Then 1 subsequent automated email saying they are experiencing a high volume of enquiries...I wonder why??. I will be cancelling the subscription as soon as this crate arrives, wanted to cancel now but fear they will never get back to me. If no crate by 8th Feb will cancel and seek refund. Do not use this company.