I had high hopes for Loot Crate, but have experienced numerous issues. I subscribed to the Wizarding World box, but the first month I paid for was delayed. I was not notified of the delay until after the date it was supposed to ship out. In addition, I sought out help from customer service about why I had not received my box, and it took three days of back and forth emails and they never mentioned the box was delayed, I discovered that information later on facebook. I cancelled my subscription and it was listed as "pending cancellation", but I was charged for the next box anyway. Now, I am currently trying to contact them to obtain a refund for the month I was not supposed to be charged for. The only contact method is email by the way.