was able to get 1/2 refund of my order that was suppose to be guaranteed delivery by Christmas showed up mid January. Don't let them keep your money if they break breach of sales and guarantees. lootcrate seems to ignore papal requests/cases so if you had an issue with an order and lucky enough to have paid via paypal submit a paypal ticket.Then when they don't reply in 30 days you'll be asked how much money you want back which also gets ignored and you'll just get all or partial money back on your order. suck it lootcrate your bad customer service at least PayPal's is good