I joined loot crate in March and was charged $24.99 for a crate. This was fine as that is the cost. Then I was charged in April $24.99 and finally I received my tracking number for my first order. Come May I was charged another $24.99 and still have not received my tracking number from April. I reach out to the company through there help center and have heard nothing from them. I cancelled my account today because Loot Crate is perfectly okay with stealing money from customers. They offer no other way to reach them other than making a support ticket. I am amazed how easily I fell through the cracks with them and also amazed at how they have not reached out to me. If they reach out to me and try to make this okay I will change my rating. but as far as ever being a customer for them again? Hell No. I suggest stay away. This company is no good.