"Like many other subscribers, I am disappointed with Loot Crate. I purchased this subscription as a gift for my boyfriend and when I look at every box he's received, it overwhelms me how pretentious this company is. Many subscribers are avid fans and collectors, like my boyfriend, who appreciate rare, good-quality items that match their interests. For his last box, he received the following: a She-Hulk baseball shirt, a Black Widow book, a Squirrel Girl Sketchbook, a Wasp bookmark, and a Kamala Khan Enamel Pin. All items are cheaply made, not worthy of collecting, and honestly, are seriously boring. All-in-all, Loot Crate ripped us off, especially since the items are so cheap compared to how expensive the subscription is.
The worst part is that my boyfriend got me an amazing gift last Christmas and mine turned out to be a whopping disappointment.
[When I emailed the company, I received the following response: "Thank you for the followup and we're glad that you received the #11 July Marvel crate. However, we are sorry to hear you didn’t connect with the theme or the items inside does not meet your expectation. Our team works long and hard to curate a crate each month that we hope everyone will love, but we understand we aren’t going to hit the nail for all our Looters.
As of the moment, we don't have the option to change/trade the items inside the crate or return the crate for a refund. I've also forwarded your feedback to the appropriate team to improve the items inside the crate and to match the expectation from our looters. We listen closely and appreciate you taking the time to let us know what you thought of this month's crate.
Once again, we apologize for the trouble."
This is clearly a generic response that holds no promise of improvement. Assuming that Loot Crate employees know that subscribers are likely people who have a deep interest in the Marvel franchise, it's saddening to receive such an indifferent response.]"