"Terrible company! I ordered a three-month crate deal three months ago as a birthday gift for someone. The person moved to a temporary place, so I changed the delivery address to mine, to avoid further complications a month in advance. Loot Crate even delayed delivery ten extra days, giving them plenty of time to make a simple correction. I went as far as contacting them to make sure the change was noted.
Instead, they sent me an email stating the delivery would be made at the wrong address regardless, and they could do nothing about it. Furthermore, they expected me to do their work for them and deal with the wrongly sent package, making me responsible for it. When I complained, they reimbursed the unsent crates, but refused to acknowledge their mistake, and expected me to pay for their error.
It is appalling that this is happening in this day and age; when companies like Amazon, which deals with millions of packages and vendors worldwide, is far more flexible and responsible than a small company that deals with one product. Their business model is to pass the cost of their mistakes to their clients (no matter how far said patron went to ensure correct delivery) washing their hands off the whole issue.
Loot Crate ended up wasting my time, embarrassing me in front of the birthday person, and now they refuse to give me a full reimbursement for their mistake by regurgitating the same lame “company policy,” which they believe exonerates them from guilt. Never again will I deal with this company."
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Alice, Customer Support