I ordered my loot crate on the 22nd July and I still haven't received it! (It's now October). I have been in contact with customer service about 7 times and they keep giving me the same email back. "Please be patient, we are having delays". I asked for a refund to which they replied "Please be patient, you should expect your crate some time during October". They have now had the cheek to try and take another payment from my account for the next box! I ordered the 'one box' subscription, assuming it was a 'one box' subscription. I was wrong. They just keep charging you and once it says that your payment was declined, the button to cancel your account disappears! I will not be ordering anything from them again and I really hope I eventually get my loot crate OR a refund. I was really excited about this Harry Potter loot crate too!