Loot crate is unreliable in their deliveries and refuses to refund missing items. I have been dealing with a rude and apathetic customer support that have tried to convince me that i did not follow their company guidelines until i confronted them with archived emails (to them) showing them that i have complied to the fullest. Recently they have claimed that a replacement order is currently being processed, but i found that the replacement order on the website has incorrect shipping information, despite my account information showing the correct address. They are unreliable in product delivery, anti-consumer in policy, and apathetic in customer support. It has been over a month and i still have not received compensation in any form.