I ordered a gift for a friend and over a week later I had still heard nothing regarding whether it was processed or shipped. I e-mailed them and the following e-mail thread occurred: -Clint - Team Loot Crate (Loot Vault) Dec 10, 8:47 PM PST Hi Rachel, Thank you for contacting us regarding the unfulfilled item(s) on your order. Unfortunately, due to a system error, these items were not processed. Rest assured, we are working to have this resolved ASAP. We are currently estimating to have your order hopefully processed in the next 2-3 weeks. If there are any other updates regarding your item(s) you will be notified as well. Of course, we understand this has been a lengthy process already. If you would not like to wait for this period of time, please let me know and I can have your order canceled and refunded. Clint - Team Loot Crate Loot Vault- Customer Support Lootcrate.com/help -Hello and thank you for your fast response. 2-3 weeks is unacceptable, as this is a Christmas gift, and I would like a full refund. Thank you Rachel -Hi Rachel, So sorry for the delay! I have been informed by our warehouse that the team will be spending the next week going through split/unfulfilled orders in order to ship them out as soon as possible. If, for some reason, the item is no longer in stock, then you should be receiving a refund for the purchasing price. Please let us know if you do not receive an email update from our Loot Vault team by the end of next week. Thanks! Clint - Team Loot Crate Loot Vault- Customer Support Lootcrate.com/help -Hello and thank you for your fast response. 2-3 weeks is unacceptable, as this is a Christmas gift, and I would like a full refund. Thank you Rachel As you can see, the original offer for a refund is now suddenly off the table, or so it appears. This company is a sham and I will be reporting them to the BBB.