I was a pretty enthusiastic Loot Crate subscriber. I subscribed to the Firefly crate from the 2nd month it was out. Plus I have 2 subscriptions to their Wizarding World crate as gifts. The problem, however, is when they started having trouble with producing the Firefly crate, rather than just offering to put paid subscription dollars to the remaining number of unsent crates toward a different subscription of my choice, they have instead elected to send me TWO crates of leftover items from random fandoms (nearly all of which have zero interest to me). So now I have two boxes of clutter/trash/unwanted junk they couldn't unload, AND I am still out the money I paid for at least 3 Firefly crates that never materialized. Their customer service options are a joke. You have to email them. Then wait for an email from someone who does not articulate exactly how they plan to assuage my dissatisfaction. In fact, there is NO attempt to even say "we're really sorry" or "we'll do something at least compensatory to make it up". Nope. Just 2 boxes of random refuse that they couldn't previously unload. They don't have a phone number. All communication is by email through their website. Where you get email responses that leave the impression they just don't care to take the time to make you happy. I am really disappointed. The IDEA of the Loot Crate is brilliant, and if it was executed with any kind of true care for customers, it could be a beautiful thing. Instead, they alienate the very people they should be trying to impress. It is disheartening to find this kind of bait and switch tactic in "nerd culture". It is shameful.