I've been with Lootcrate for years. I've had 5 -6 different subscriptions with them. They started off okay but over the last several years they have gone downhill. Nothing arrives on time. I had a crate that I should have received in July 2018. I still have NOT received it and it's January 2019. I was sent in place of what I ordered a box of old junky items some dating back to 2016! They are trying to say that those items will take the place of what I actually ordered. Customer service is a joke. No apologies and they don't even attempt to make anything right. Do NOT order from Lootcrate!