LootCrates service was so bad, i now, write my first ever review of any retailer. Delivery arrival dates changes occur several times within a cycle. Customer service online chat left the chat on me as i was typing a several sentences long message. I asked myself, are they not able to see that the other side is currently "typing......." as i am able to see when an agent is typing... My purchase was made Feb 25. A crate i subscribed for was scheduled for arrival from 25 March - 5 April. My order was processed 18th of March (purchased 25th of Feb, im aware orders would not process til the near date of the crate's release in March 25 2019. On there shipping status update, the Sanrio crates was scheduled on-time. During the 3-4 changes to update the shipping status also showed the crate to be on-time. It was until the last day of the estimated shipping window to end when, the shipping status changed from on-time to, now May 15th. This would be 30 days delayed. Logical reasons would assume, shortage of inventory to fulfill already processed orders. Concludes this delay be, the need to order from manufactuers in China and its delivery time. While all this, not even one email stating the delays nor an apology. For shits an giggles everyone makes accusations, heres mine, the shortage was caused by employees taking crates for late requests made my employees friends and family.