I subscribed to their service over a month ago and was expecting my first box to be shipped at the end of last month. Since I never received a shipping noticed, I contacted them to find out when I could expect my first box to be shipped. Unfortunately it seems they can't find my order. I even provided them with a copy of their invoice (which includes an order #) and yet they don't seem to be able to locate my order. It seems I'm not alone with this problem, how frustrating! I guess all I have left to do is start the chargeback procedure with my credit card company.