So, first off the website does NOT make it easy to cancel your subscription. I escalated that to "customer service" They canceled my subscription. I was still charged for July. June 29th 2019 i sent another e-mail to "customer service" I was told they would refund July and that it would take 2-5 days. It is now July 29th 2019 and i have been writing back and forth for 2 weeks about the $31.79 Refund. They claim it was done and if i didnt have it its an issue with my bank. I checked with my bank and with my Returns on my account. Nothing pending from them nothing went thru from them etc. They sent me a copy of an invoce showing a refund made on june 30th. I sent back an email chain in my return that shows i didnt hear back about it until july 7th and that i would now like to escalate this problem. In 3 of those chains i have also pointed out i have not receievd my crate for May yet which i paid for already. They increased their prices, however thay have been running 1-2 weeks late on thier product for the last 6 months and when they increased the price from 20 something to 25ish something they said they werent in a hurry to fix the delays for the normal loot crates. I rejoined them this year thinking it would be as great as it had been when i first joined many years ago. back then the service was great! theses days id reccomend anything but loot crate. if i could give this post 0 stars with that meaning something i would. Good luck if youre dealing with them.