I purchased my first crate of jk Rowling crate in November/December. At that time the first crate was supposed To ship and be received early January. At some point after I purchased and before it shipped they changed the shipping schedule. They never told me of this. It still shipped late. The next shipment shipped late, and the third shipment shipped late again. My fourth shipment was supposed to ship in July and has not and September’s has not shipped yet as well. It’s October. I contacted customer service and was told to just watch my account for shipping updates. There are no updates they move crates into track shipment so it looks like it shipped but yet the link takes you to fedex which says there are no shipments even waiting for pickup. Moving it to track shipment is not the same thing as shipping. The company is not helpful either. I initially purchased a year subscription and I’m regretting that decision.