I ordered the more expensive loot crate for my husband at Christmas time. The box was billed for January with a delivery date at the end of the month. At the end of the month, the shipping date changed to the middle of Feb. However, we were billed for the February box when January has not shipped yet. Now the shipping date changed AGAIN!! It is stated the end of February for both of the crates. I have no hope that this will happen. I have emailed them several times in regards to their lack of business etiquette and how un reliable they are. I have requested a refund for my previous orders that I have not received, and have cancelled future orders!! I ignored the original reviews. Please don’t make my mistake and do the same.