My daughter ordered a crate for June 2019 delivery. She got tracking numbers from which nothing ever eventuated. After me taking over communications for her, and literally dozens of emails from the end of Jan to now, false tracking numbers, an admission that they never did send any crate, it was finally delivered today. I had to be extremely pushy (but polite), called them out on their lies, insisted on my daughter's crate constantly, but it paid off in the end. Never give up! This is what they want. Keep at them daily like I did and you will hopefully get your crate.