If I could give them less than a 1 star, I definitely would. I have never left a 1 star review before on anyone nor had this bad of an experience with any company I have ever dealt with. But I have to speak my peace, incase there is anyone that reads this that is considering purchasing from lootcrate, DON'T DO IT! I ordered 3 months worth of crates for my husband's birthday back in the beginning of January and have yet to see or hear about getting box 1. I have demanded a refund and have canceled my subscription, I now see others have canceled their subscription and still got charged anyway. I may go as far as canceling the card I used to purchase if I do not see a refund in the next couple days. My husband used to get lootcrate about a yr or so ago so I did not do the research.. I wish I had.. absolute SCAM!! I'm now out $90 and feel terrible that my husband never got a birthday gift from me.