Paid for next day delivery (£147.00 order) on 27th November, did not arrive until 5th December; these were essential items. Half was missing, the following arrived the next day. When it arrived, 2 of items were the wrong size and toggles were missing. The crate is also bent and the bottom tray has chip marks. I contacted them and no offer to refund my next day delivery charge but they did promise to collect ONE of the items today and 're-do' it and post back to me. Had no confirmation item was being collected today until 11.23am, and the email stated it will be between 11:22am - 5:00pm so I immediately came home (unpaid day from work now). Only to get an email at 2.11pm to say not coming anymore today, and the reason is 'Your DPD Local driver Jonathan won't be able to collect your parcel today as they cover a wide area on a tight schedule.' Nothing from Lords & Labradors yet with their proposed outcome.