Lords & Labradors Reviews

Name: Lords & Labradors
Address: Midville Grange Farm Midville Boston, Midville Grange Farm Midville Boston, Lincolnshire
Rating: 4.47

4.5 Rating 318 Reviews

86 %

of reviewers recommend Lords & Labradors

4.5

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Lords & Labradors Review Product: All for Paws Interactives Dog Hyper Fetch Milo loves it and wants to play all the time.

Visit Website

Phone:

01790720900

Email:

systems@lordsandlabradors.co.uk

Location:

Midville Grange Farm Midville Boston,
Midville Grange Farm Midville Boston
Lincolnshire
PE22 8HQ

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Lords & Labradors 5 star review on 11th October 2022

536

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a few beds and after a while (bear in mind our dog is old and not a chewer anymore) the bed burst open. We expected at these price points to get a few years out of one of these beds (smell dependent) but reality is, the quality isn't there. Best to take chances with a way cheaper bed product and the response to our comments from the company was "nothing wrong with the product because some time lapsed".”

Helpful Report

Posted 5 months ago

“Overpriced for the quality, really unhelpful customer service approach/decision making - wastes time and is there to save them money rather than actually help the customer. Avoid trading with this business. You can get the same products elsewhere much cheaper. Live chat is a dumb system, had a problem with the product and immediately got pushed to an email address. Why even have it if you can’t address a problem?”

Helpful Report

Posted 7 months ago

“Please be careful when ordering. I have been a fan of Lords and Labradors for years and spent a lot of money. The quality is fabulous but unfortunately I have had a disappointing experience when ordering a collar. The delivery was over £3 and unfortunately it was very dirty so I had to return the item. I returned via Royal Mail at my cost and have been told that I won't be refunded the cost of the return as it wasn't via their return partner (Hermes) even though I received the collar via Royal Mail.”

Helpful Report

Posted 7 months ago

“Julie, the manager, inappropriately handled a phone conversation with me. I had genuine questions regarding one of the products (liver snacks). Refused to give me the name of her line manager, I politely asked and explained clearly in a good easy to understand manner, she then became nervous suddenly and started assuming this was some prank call...? then proceeded to hang the phone up on my face. This behaviour should not be acceptable and I can't in good faith purchase or recommend anything from this business.”

Helpful Report

Posted 10 months ago

“Prior to purchasing a dog bed from them, I called and spoke to customer service to verify which size bed would be appropriate for my dog. The representative (Millie) wasn't familiar with the breed, but told me the breeds each size was made for and the approximate weight. I also verified their return policy (28 days). With her insights, I ordered a bed. The quality is excellent, but unfortunately the bed is too small. I then reached out on the same day the order was delivered to exchange it for a larger bed. They told me I am responsible for return shipping and they cannot help with a label. I then contacted the Post Office, UPS, and DHL. UPS and DHL are charging close to $1,000 to return the product to the UK. The Post Office stated the box is too big for them to accept. So, I am out $219. I will never buy from them again and would urge you to avoid purchasing from them if you are located in the USA.”

Helpful Report

Posted 11 months ago

“I have used this company on half a dozen occasions extremely successfully. However, when things go wrong they are beyond unhelpful and I think it's when things go wrong that you are best to judge a company on how they handle things. Legally, anything bought online can be returned if it's not what you are expecting as you can't examine the quality. However, they have refused to accept the return (I was returning one of the four items purchased due to fit and quality and keeping the remaining three.) They were unhelpful and rude and also appear to have inadequate training regarding consumer law so I am now having put in a complaint via Trading Standards and have them deal with this issue which is long winded and annoying but an important thing to do on principle. They have said that as it was bought from their outlet their policy is no returns which isn't legally correct. Nor was there any warning of this when buying. Needless to say, they have lost a previously happy customer and I shall be telling all my friends to stop using them too.”

Helpful Report

Posted 1 year ago

“Bought the bamboo drying dog bed cover for nearly £50. Within 6 months it is covered in holes and I’ve had to threw it away. Totally unfit for purpose and when I sent an email letting you know what had happened you offered a measly 10% off. As I replied to the email with quality like that I won’t be purchasing again!”

Helpful Report

Posted 1 year ago

“A wonderful customer service experience - I had placed an order for a puppy starter pack, with 3-5 working days delivery. I hadn’t received it on day 4 and with my new pup arriving I was anxious to receive it. I sent an email just enquiring how much longer it might be, and within 2 hours of sending the email I had a lovely reply from ‘Amy’ saying she had arranged for it to be delivered the next day FOC as we had the new arrival of our new pup! So impressed. Thank you lords & labradors! I will be ordering again. Josie”

Helpful Report

Posted 1 year ago

“What a nice firm to deal with. Although the luxury bed was ripped open by our 10 month old field Labrador within days it was taken back, repaired and returned within a week looking as good as new. Thankyou Hayley for all your trouble. Tim and Alison Lawrence”

Helpful Report

Posted 1 year ago

“Paid for next day delivery (£147.00 order) on 27th November, did not arrive until 5th December; these were essential items. Half was missing, the following arrived the next day. When it arrived, 2 of items were the wrong size and toggles were missing. The crate is also bent and the bottom tray has chip marks. I contacted them and no offer to refund my next day delivery charge but they did promise to collect ONE of the items today and 're-do' it and post back to me. Had no confirmation item was being collected today until 11.23am, and the email stated it will be between 11:22am - 5:00pm so I immediately came home (unpaid day from work now). Only to get an email at 2.11pm to say not coming anymore today, and the reason is 'Your DPD Local driver Jonathan won't be able to collect your parcel today as they cover a wide area on a tight schedule.' Nothing from Lords & Labradors yet with their proposed outcome.”

Helpful Report

Posted 1 year ago

“This is the second time I’ve ordered from Lord and Labradors and have received the wrong product - very disappointing for a brand that position themselves within a premium category, they need to sort out what is going on behind the scenes instead of hiding behind the false glossy image they portray!”

Helpful Report

Posted 1 year ago

“I ordered one of the Knightsbridge Pet Beds in grey for my cat, Billy, on Friday afternoon and it was delivered on Saturday morning - excellent service by both Lords & Labradors and DPD. It was also very nice to receive £10 off for my first order. I immediately ordered a second bed for my other cat, Ollie, in olive green and am very happy to pay full price for this one because these beds are of excellent quality, both inside and out. I highly recommend them.”

Helpful Report

Posted 1 year ago

“I’ve had nothing but problems with my orders from this company. Initially I ordered a crate which came within a reasonable amount of time (or so I thought) but I had received the wrong order. Once I informed the L&L team, they sent out my crate and I received it after 2 weeks of ordering it. I then purchased a bed which has just disappeared off the face of the earth. I contacted their team to see whether there were any updates and find out why I still haven’t received anything or heard anything after a full month but I haven’t heard anything at all. I’m very disappointed. These products aren’t cheap and you would expect better customer service when paying these prices. The products are good when actually received, it’s just a shame everything else to do with this company isn’t so good.”

Helpful Report

Posted 1 year ago

“Well what can I say, I can’t recommend this company enough. Delightful, polite and helpful customer service team. Particular thanks to Hayley who went above and beyond to assist me. I called to enquire if delivery before Christmas was a possibility and Hayley said that if I placed my order immediately, selecting next day delivery and called her back with the order number she would try her very best to get it out to me in time. I was so pleased to receive my order the following day. Thank you so much Hayley. Might I add we’re all busy at this time of year and customer service can suffer even in the best of companies, so hats off to the team for being an absolute delight to deal whilst under pressure. I will be ordering again from this company for sure.”

Helpful Report

Posted 1 year ago

“Bought a product from Lords and Labradors and was told a shipment was on its way on 14 December 2022. Now all I get are messages saying they can't deliver (and its not Royal Mail its DPD) because of an issue 'that is usually resolved in 24 hours'. Had the same messages on four succeeding days now. Don't shop here on line.”

Helpful Report

Posted 1 year ago

“Once again Hayley in Customer Service went that extra mile with a quick response and assistance with order. Delivery is prompt and packaged well. Love the crates and crate bedding. Highly recommend.”

Helpful Report

Posted 2 years ago

“Ordered the head in the clouds bed for my pup for Christmas plus other items.toys(awaiting delivery on these) . The bed is excellent quality and packaging is outstanding . You pay a little more than other outlets but the quality and service are well worth it”

Helpful Report

Posted 2 years ago

“No reply to many emails see other reviewers having similar problems”

Helpful Report

Posted 2 years ago

“Thanks for letting me know perina11x cat's nuts in stock ordered and arrived this morning excellent service”

Helpful Report

Posted 2 years ago

“I ordered a crate set for my cocker spaniel who hadn’t taken to her normal dog bed and wow she loves it. Yes it’s not cheap but the quality of the cushion and covers is excellent. I used a 15% off code which took the cost down and made it good value. I ordered the wrong thing initially and the customer service was amazing, my new order got here next day and the old one picked up - no charges for the new delivery or return and they couldn’t have been more helpful. Highly recommended”

Helpful Report

Posted 2 years ago

Lords & Labradors is rated 4.5 based on 318 reviews