Prior to purchasing a dog bed from them, I called and spoke to customer service to verify which size bed would be appropriate for my dog. The representative (Millie) wasn't familiar with the breed, but told me the breeds each size was made for and the approximate weight. I also verified their return policy (28 days). With her insights, I ordered a bed. The quality is excellent, but unfortunately the bed is too small. I then reached out on the same day the order was delivered to exchange it for a larger bed. They told me I am responsible for return shipping and they cannot help with a label. I then contacted the Post Office, UPS, and DHL. UPS and DHL are charging close to $1,000 to return the product to the UK. The Post Office stated the box is too big for them to accept. So, I am out $219. I will never buy from them again and would urge you to avoid purchasing from them if you are located in the USA.