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Lords & Labradors Reviews

4.5 Rating 315 Reviews

87 %

of reviewers recommend Lords & Labradors

Company Reviews

Product Reviews

4.5

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Lords & Labradors Review Product: All for Paws Interactives Dog Hyper Fetch Milo loves it and wants to play all the time.

Visit Website

Phone:

01790720900

Email:

systems@lordsandlabradors.co.uk

Location:

Midville Grange Farm Midville Boston,
Midville Grange Farm Midville Boston
Lincolnshire
PE22 8HQ

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Lords & Labradors 5 star review on 11th October 2022

Lords & Labradors 5 star review on 9th August 2022

Lords & Labradors 5 star review on 8th April 2022

Stephanie Moxham

Lords & Labradors 5 star review on 24th March 2022

Lords & Labradors 5 star review on 9th November 2021

Lords & Labradors 5 star review on 9th November 2021

Lords & Labradors 5 star review on 5th October 2021

536

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a product from Lords and Labradors and was told a shipment was on its way on 14 December 2022. Now all I get are messages saying they can't deliver (and its not Royal Mail its DPD) because of an issue 'that is usually resolved in 24 hours'. Had the same messages on four succeeding days now. Don't shop here on line.”

Posted 1 year ago

“Bought a slip lead paid for next day delivery received towel mitts, phoned was told someone would call back, used once never again, the fact customer service was shocking and lied was more insulting than sending the wrong item.”

Posted 3 years ago

Hello Daniel, I am very sorry that you've had issues with your order. One of our Customer Service team will be giving you a call today to try and sort this out for you. In the meantime if we can help with anything else please do let me know. Best wishes, Emily

Posted 3 years ago

“Poor customer service and no communication. Next day delivery never happened. No communication or updates. Ignores emails and direct messages. Avoid!”

Posted 3 years ago

“Placed next day delivery over a week ago and no communication. Yet the website is still advertising next day delivery guaranteed! Please be aware of this.”

Posted 4 years ago

“This is the second time I’ve ordered from Lord and Labradors and have received the wrong product - very disappointing for a brand that position themselves within a premium category, they need to sort out what is going on behind the scenes instead of hiding behind the false glossy image they portray!”

Posted 1 year ago

“I’ve had nothing but problems with my orders from this company. Initially I ordered a crate which came within a reasonable amount of time (or so I thought) but I had received the wrong order. Once I informed the L&L team, they sent out my crate and I received it after 2 weeks of ordering it. I then purchased a bed which has just disappeared off the face of the earth. I contacted their team to see whether there were any updates and find out why I still haven’t received anything or heard anything after a full month but I haven’t heard anything at all. I’m very disappointed. These products aren’t cheap and you would expect better customer service when paying these prices. The products are good when actually received, it’s just a shame everything else to do with this company isn’t so good.”

Posted 1 year ago

“Over 1 month ago I ordered a dog coat that was delivered in the incorrect colour. When I got in touch with Sales to ask for a replacement they were initially helpful and promised they would send me the correct item. I had sent back the incorrect coat with the label that was provided to me, however, unfortunately I never received the correct dog coat. For the past 2 days I have not received any responses anymore on that matter and the company seems to ignore that I haven’t received the new coat. They claim there was proof of delivery, however, the proof they were showing only refers to the delivery of the incorrect coat that was sent back to the company. Really frustrated about the poor customer experience and that I have paid over 50 pounds for a coat that I still haven’t received.”

Posted 2 years ago

“I ordered a dog gate to arrive by 'next day service' at 11am on Thursday, it arrived Monday afternoon. There was no e-mail confirmation. They mixed my details up with a Louisa R's (I am Mark H- her name is redacted here for GDPR, which they did not follow when they told me her full name on the phone). I spoke with 3 people (Adam, Michelle and another female ) - was promised on the 3rd call that another item had been sent to arrive on correct day as I needed it for guests arriving- no item arrived. Customer service was closed all day Saturday and Sunday I left a 1* review- strangley rather than contact me, Emily asked on her response to the review for me to call her- I've already called 4 times!! It would perhaps be nice for L&L to contact me with an apology rather try try to suppress negative but completely accurate reviews.”

Posted 3 years ago

“We received our beautiful puppy crate and bedding in the duck design On Monday very impressed with everything the delivery the help over phone (my first puppy in 30years) The quality of everything is first class Well done lords and Labradors And thank you for making the start of a new adventure for me with my new friend the puppy (sweep) A exciting and happy start In my next chapter in my life ❤️❤️”

Posted 3 years ago

“Bought the bamboo drying dog bed cover for nearly £50. Within 6 months it is covered in holes and I’ve had to threw it away. Totally unfit for purpose and when I sent an email letting you know what had happened you offered a measly 10% off. As I replied to the email with quality like that I won’t be purchasing again!”

Posted 10 months ago

“Paid for next day delivery (£147.00 order) on 27th November, did not arrive until 5th December; these were essential items. Half was missing, the following arrived the next day. When it arrived, 2 of items were the wrong size and toggles were missing. The crate is also bent and the bottom tray has chip marks. I contacted them and no offer to refund my next day delivery charge but they did promise to collect ONE of the items today and 're-do' it and post back to me. Had no confirmation item was being collected today until 11.23am, and the email stated it will be between 11:22am - 5:00pm so I immediately came home (unpaid day from work now). Only to get an email at 2.11pm to say not coming anymore today, and the reason is 'Your DPD Local driver Jonathan won't be able to collect your parcel today as they cover a wide area on a tight schedule.' Nothing from Lords & Labradors yet with their proposed outcome.”

Posted 1 year ago

“No reply to many emails see other reviewers having similar problems”

Posted 1 year ago

“Lords and Labradors are simply the best . Quick delivery , beautifully packed . I have ordered a few things including the luxury crate set ( which as you will see in the picture , Theo my chocolate point is road testing 🙄😻) our new pup Peggy ( border collie ) arriving soon .. Thank you L&L”

Lords & Labradors 5 star review on 8th April 2022

Posted 2 years ago

“We are deeply disappointed with your service regarding a refund so please see our observations below. Upon submission of the order there was no feedback on delivery timings and to our surprise we were contacted some weeks later to inform the item we have ordered was out of stock. We were offered an alternative which we have accepted. Unfortunately , whilst the item was a XL size it wouldn’t fit our medium sized Labrador puppy so regretfully, we had to return it back. After hundreds of orders online from many retailers / brands , never did we have to pay for shipping the item back so that we could have a refund (it costed us £4.85). In addition, we were equally surprised and strongly displeased with the fact that your refund was not for the full cost of the item – see below (£11.99 instead of 15.98). In summary: we got only 57% of the full amount disbursed in acquiring an item from such a prestigious brand like Lords & Labradors, had a surprisingly poor customer service and now need to find alternative options for our dog In addition after several attempts to have a response back , I was ignored which is a testimonial of a very poor customer service. I won’t recommend the brand to anyone.”

Posted 2 years ago

“Order wasn’t quite right but they resolved it quickly.”

Posted 2 years ago

Hi Ian, I am so sorry you're not completely satisfied with your order. Please give us a call on 01790 720900 we will collect your crate and replace this for an L&L crate as soon as possible. We appreciate that this has been a disappointing first experience for you, but we're keen to help to turn this around. If there is anything more we can do, please do get in touch via email or phone and our customer care team are more than happy to help!

Posted 2 years ago

“High quality product but customer service disappointing and unfriendly.”

Posted 2 years ago

“I haven received my order and no one has returned to me about it”

Posted 2 years ago

Hi, so sorry you haven't received your order. Please contact us on 01790 720900 or sales@lordsandlabradors.co.uk and we can look into this for you ASAP!

Posted 2 years ago

“Not the best crate in the world. Handle fall off so the lock is now useless on one of the crate doors. The locks are really difficult to open with the hook on the end of them. Sadly I didn’t have time to send the crate back due to me needing it ASAP. Delivery time was good and packing. Just not worth the money”

Posted 3 years ago

So sorry you were not satisfied with your purchase, we're always happy to help on 01790 720900. Please email us at sales@lordsandlabradors.co.uk and we can investigate this with you.

Posted 2 years ago

“I have had more than one mishap with Lords & Labrador. The first order took over a month, when I chased this up I was told the product was out of stock and then it appeared within the week — ok. Then I ordered a crate bumper and cushion which was covered in black marks as if it had been on a storage cupboard floor for a long time but this product was in the sale and I assumed this was why, after washing the cushion I was not happy with the quality so I sent back the whole order to which I was refused a refund as a result of the black marks which were blamed on me and the fact I had washed the cushion which meant is was used. This wasn’t a cheap order and I was not happy with this lack of customer care and service but I guess it was my mistake for not flagging a complaint as soon as I received the order even though I sent it back within days, also paying £15 to do so and I wrote a letter within the return explaining the markings. I was basically told I was lying and that the marks must have been my own doing and given an option of either accepting the product back to which I declined or having a credit note. All in all I am happy with most of the products I have purchased bar the cushion and crate bumper however it’s a shame to have had this experience especially when so excited having a new puppy to treat.”

Posted 3 years ago

“Still awaiting a refund that was sent almost 3 weeks ago. I have proof of postage and proof that my parcel was signed for and have heard nothing in regards to my refund. I have sent 2 emails and filled in their contact form and I am still awaiting a response. Every time I try and use their online chat service they’re always ‘away’. Not entirely sure what I can do now to get my refund but I will be looking at taking further action.”

Posted 3 years ago

Hi Chloe, please call us on 01790 720900 and we can resolve this for you asap. Thanks.

Posted 3 years ago

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Lords & Labradors is rated 4.5 based on 315 reviews